Did You Know…In the Quebec release of ServiceNow CSM, the Agent Workspace has been upgraded to Configurable Workspace, adding even more flexibility to design a layout that will fit the company’s needs. Functionality components can work together in new ways on the workspace UI, facilitating the speed, visibility, and capabilities that today’s fast-paced service organizations require. Clients that are already using the Classic Agent Workspace as of the Paris release would need to complete a migration process to upgrade to the Configurable Workspace functionality in Quebec.
Agent Workspace Upgraded to Configurable Workspace in ServiceNow Quebec CSM
