Agent Workspace Upgraded to Configurable Workspace in ServiceNow Quebec CSM

Did You Know…In the Quebec release of ServiceNow CSM, the Agent Workspace has been upgraded to Configurable Workspace, adding even more flexibility to design a layout that will fit the company’s needs. Functionality components can work together in new ways on the workspace UI, facilitating the speed, visibility, and capabilities that today’s fast-paced service organizations require. Continue reading

ServiceNow CSM Quebec Adds Mobile Messaging Channels – WhatsApp, Line, and Facebook Messenger

In the Quebec release of ServiceNow CSM, enhanced mobile messaging channels will allow organizations to engage with their customers on end user popular messaging channels, such as WhatsApp, Line, and Facebook Messenger. This new functionality will enable branded and interactive mobile customer service experiences between your company’s ServiceNow instance and your customers’ preferred messaging apps.