Agent Workspace Upgraded to Configurable Workspace in ServiceNow Quebec CSM

Did You Know…In the Quebec release of ServiceNow CSM, the Agent Workspace has been upgraded to Configurable Workspace, adding even more flexibility to design a layout that will fit the company’s needs. Functionality components can work together in new ways on the workspace UI, facilitating the speed, visibility, and capabilities that today’s fast-paced service organizations require. Continue reading