ITOM Machine Learning for Service Mapping in ServiceNow Quebec

Did You Know… In the Quebec release of ServiceNow ITOM, they have added a Machine Learning for Service Mapping capability to dramatically reduce the time to map services. Mapping of configuration items (CIs) into services provides visibility into the impacts of any change to a CI on the services in which it is used, facilitating faster troubleshooting and work prioritization decisions. This capability is available with a ServiceNow ITOM Visibility License or ITOM Operator package.