ServiceNow CSM Quebec Adds Mobile Messaging Channels – WhatsApp, Line, and Facebook Messenger

JIT-ServiceNow CSM Quebec supports mobile messaging with WhatsApp, Line, and Facebook Messenger

In the Quebec release of ServiceNow CSM, enhanced mobile messaging channels will allow organizations to engage with their customers on end user popular messaging channels, such as WhatsApp, Line, and Facebook Messenger. This new functionality will enable branded and interactive mobile customer service experiences between your company’s ServiceNow instance and your customers’ preferred messaging apps.