JIT Webinar: Clouds Don’t Have to Be So Hard – JIT Cloud Management Powered by ServiceNow ITOM, May 27th

Cloud Management is the future of NOW. How do we tame a world with unlimited potential and potential for unlimited cost? Join JIT for our May WEBINAR: Clouds Don’t Have to Be So Hard – JIT Cloud Management Powered by ServiceNow ITOM. This free webinar is happening Thursday, May 27, 2021 at Noon CST. Register Continue reading

JIT and AutomatePro Ltd Announce Partnership to Accelerate ServiceNow Platform Upgrades

AutomatePro Ltd, a provider of an Intelligent Test Automation and DevOps ServiceNow app since 2016, and JIT, a Premier ServiceNow Partner and leader in the ServiceNow ecosystem since 2010, today announced the formation of a strategic partnership to help ServiceNow customers reduce the time and resources needed to complete ServiceNow platform upgrades. The partnership enables Continue reading

Agent Workspace Upgraded to Configurable Workspace in ServiceNow Quebec CSM

Did You Know…In the Quebec release of ServiceNow CSM, the Agent Workspace has been upgraded to Configurable Workspace, adding even more flexibility to design a layout that will fit the company’s needs. Functionality components can work together in new ways on the workspace UI, facilitating the speed, visibility, and capabilities that today’s fast-paced service organizations require. Continue reading

ServiceNow CSM Quebec Adds Mobile Messaging Channels – WhatsApp, Line, and Facebook Messenger

In the Quebec release of ServiceNow CSM, enhanced mobile messaging channels will allow organizations to engage with their customers on end user popular messaging channels, such as WhatsApp, Line, and Facebook Messenger. This new functionality will enable branded and interactive mobile customer service experiences between your company’s ServiceNow instance and your customers’ preferred messaging apps.