JIT’s Managed Services team understands that employing a dedicated team of ServiceNow experts is not the right strategy for every business.
Whether you need contracted resources in residence to augment your technology teams, updated ServiceNow training for your system users, or comprehensive ServiceNow production support with upgrade and development time, JIT has you covered.
Continued Availability of Resource Excellence
The most effective way to remotely manage your ServiceNow environment. The JIT CARE Managed Services program is specifically designed for organizations interested in maximizing their investment in their ServiceNow platform. JIT CARE provides affordable access to our team of ServiceNow technical experts who will provide a range of administrative and configuration services to keep your ServiceNow platform up and running so you can focus on your strategic priorities.
Our Approach
Single Technical Point of Contact – Every JIT CARE customer is assigned a named Technical Consultant to provide you with a single point of contact that has intimate knowledge of your ServiceNow environment. Your dedicated consultant will be automatically assigned with your requests, be responsible for delivering them, and will work with you in a structured manner to provide recommendations and review request progress.
Strategically Focused Account Manager - you will also be assigned an Account Manager who will act as your trusted advisor on all things ServiceNow as they pertain to your organization. They will help you navigate ServiceNow's bi-annual major releases, oversee your Technical Consultant to ensure that service levels are being met, and will work with you to identify opportunities for strategic projects.
Rollover of Unused Hours - JIT Care clients who purchase premium are entitled to roll over unused hours from one month to another. This maximizes your JIT Care investment and provides flexibility to handle fluctuations in demand. Your Technical Consultant and Account Manager will work with your team to help identify the best opportunities to apply your credits.
Frequently Asked Questions
CARE is ideal for any organization that has ServiceNow currently deployed and is looking for:
- The ability to scale their administrative resource(s) to manage demand for platform enhancements
- ServiceNow technical expertise that they may not possess in-house
- Eliminating risk associated with this hot skill set to ensure continued support of the ServiceNow platform
- An affordable and predictable monthly investment
The following categories are commonly executed via CARE:
- Enhancement Deployment
- Break/Fix Assistance
- Upgrade Support
- Technical Coaching and Best-Practice Guidance
- Subscriptions are available in six- or twelve-month intervals with payments due on a monthly basis.
- Available monthly hours packages are as follows: 20, 40, 80, 120, 160
Unused hours are eligible for conversion to credits that can be used for future project-based work with JIT.
- JIT CARE is available only remotely. Your dedicated resources will work with you by leveraging a combination of:
- Virtual Meetings
- Telephone
If you require an onsite technical presence, please inquire about our Solutions or Virtual Bench offerings and we will be able to find a way to work with your organization.
JIT Virtual Bench
With over 400,000 hours of hands-on architectural and development experience, JIT enables our clients and partners to gain maximum value from their ServiceNow investment. At JIT, we have established a team of exceptional ServiceNow talent that we call family. Our role in the ServiceNow ecosystem is to make sure that every organization has access to the resources necessary to fully implement and adopt the ServiceNow platform
Our Virtual Bench offering provides unmatched access to remote ServiceNow expertise on a time and materials basis. The JIT approach is client-specific and flexible, aligning the best available resources locally, nationally, and internationally to your project needs.
- Onsite Residency
- Education
Why is JIT Virtual Bench right for you?
- Screening and Assessment – Each resource is personally interviewed and qualified with references and technical verification before ever being considered for assignment.
- Rapid Alignment and Placement – JIT is built to react to your ServiceNow resource needs in hours or days – not week or months. The size, depth, and breadth of our bench allows us to provide experienced ServiceNow talent to fill your gaps quickly whether for a short-term project, long-term program, or a support arrangement.
- Partnering – JIT is hyper-focused on maintaining a long-term partnership by continually determining the best way to service our clients. Our flexibility offers our clients the ability to elastically scale their resource needs based on the peaks and valleys of demand.
- Cost Reduction – Leveraging JIT’s virtual bench allows you the freedom of not having to find, hire, and retain top quality ServiceNow talent, thus saving your organization time, effort, and money.
- Risk Reduction – Utilizing JIT’s proven and vastly-experienced ServiceNow consultants greatly increases your project’s success. Our expert resources guide you every step of the way ensuring that you avoid setbacks and issues that can derail a ServiceNow implementation.
