It is our belief that there is no single “cookie cutter” approach to solving complex service delivery challenges in the modern enterprise. However, this does not mean that you need to wait months or years to realize value from your ServiceNow investment and transform the operations and management of your enterprise service delivery. We firmly believe that the realization of true Enterprise Service Management in today’s modern enterprise is, in fact, a journey – with each ServiceNow customer at a unique stage in their journey to achieving operational excellence.

Envision Workshop Sessions

Bring your critical business issues and your priorities into alignment with our technical team. This process familiarizes us with your ServiceNow environment, drives consensus, and produces a roadmap based on analysis and best practices.

The Envision Workshop is designed to rapidly identify the desired state by presenting ServiceNow best practices coupled with Company-led guided discovery to create a hybrid solution that is tailored to your unique business requirements. The Envision Workshop concludes with the definition of the complete project lifecycle, including every activity and resource that will be necessary to achieve project success.​

Upgrade Services

Staying current with the Now Platform lets you take advantage of the new features and functionality designed to help you achieve your business outcomes. By keeping your ServiceNow environment up to date, you maximize your investment, reduce the risk of encountering issues that have already been resolved, and avoid the issues inherent when running on an unsupported release.

Effective Upgrades require a comprehensive plan that accounts for: 

  • Resource requirements for the upgrade process 
  • Past experience to guard against missing critical steps 
  • Anticipated issues and their remediation 
  • In-depth test plans to validate the expected functionality

Leverage JIT’s Upgrade Services to manage your entire upgrade process, allowing your team to focus on strategic initiatives. 

Back to Box

We re-architect and re-deploy existing ServiceNow environments for customers in which previous phase deployments failed to realize objectives or have become highly customized causing maintenance and upgrade issues. Whether you have a single application that is failing to deliver operational efficiencies or you’re looking to drive more value across your instance, we can help ensure that you are fully maximizing your ServiceNow investment.

Health Check

JIT’s ServiceNow Health Check helps you understand and improve the health of your ServiceNow instance. Our Health Check is built on best practices gathered from working within countless client instances. We evaluate the following categories in your ServiceNow instance: Manageability, Usability, Security, Performance, and Upgradeability.

ServiceNow Platform Expertise

Custom Applications

Be it a legacy toolset or an unstructured process driven by email and spreadsheets, we can provide you with an automated, workflow-driven application that simplifies the request process, streamlines service delivery, and provides transparency and accountability to all involved.


A key benefit of ServiceNow is its ability to integrate with your other mission critical systems. We have experience integrating the platform with a wide array of 3rd party technologies such as SaaS, IaaS, legacy systems, ERP, on-premise applications, and databases so you can create end-to-end enterprise workflows.

Architecture Advisory

JIT's team of world class ServiceNow architects understand the nuances required to establish or re-architect ServiceNow environments to ensure stability and extensibility.


We collaboratively partner with your business stakeholders in order to identify and prioritize strategically aligned opportunities so you can increase the overall value of your investment in the ServiceNow platform. Our goal is to break down organizational silos and provide your organization with a comprehensive and actionable roadmap that provides you with a practical blueprint for enhancing and expanding your ServiceNow platform.

Our Solutions


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