Whether the need is ServiceNow development, technical architecture design, project management, process re-engineering, ServiceNow portals, performance analytics, IT operations management, transition management, staff training, or an entire real-world solution, JIT has you covered. We are ready to make your technology transformation journey clear, effective, and very profitable.
The result? Our clients quickly get ahead of their competition in the global digitalization race, exponentially enhance their capabilities, and produce unparalleled value. We put our proven ServiceNow expertise and ability to consult on industry-recommended practices at your disposal to empower your online assets.
Solutions Overview
- It is our belief that there is no single "cookie cutter" approach to solving complex service delivery challenges in the modern enterprise. However, this does not mean that you need to wait months or years to realize value from your ServiceNow investment and transform the operations and management of your enterprise service delivery
- At JIT, we firmly believe that the realization of true Enterprise Service Management in today's modern enterprise is, in fact, a journey - with each ServiceNow customer at a unique stage in their journey to achieving operational excellence.
- Whether you've taken a single step and have tailored ServiceNow to deliver a more efficient core Incident Management process, you've taken a leap and have brought process maturity in non-IT shared services such as Human resources, or you've bounded into automating your most critical business-specific functions via custom applications, JIT can help you effectively formulate and/or continue down your path. We have a ServiceNow Solutions Offering to meeting your needs.
JIT Solution Profiles
Whether you are considering ServiceNow as the hub of your technology modernization initiative for the first time, or putting continuous improvement into action, JIT has the ServiceNow platform experience companies need for a robust, well-architected, scalable solution.
phase 1
We help establish your initial ServiceNow foundation with a full suite of services that include domain and architectural expertise, white glove platform configuration, testing, deployment, training, and post-production support. Our goal is to provide our customers with an enterprise service management solution that truly transforms organizations and optimizes the way they work.
phase 2+
Extending capabilities within the ServiceNow platform is a part of an ongoing journey driven by a combination of continual service improvement and the continual re-alignment with fundamental business objectives. We can help scale your existing environment after your Phase 1 foundation is in place by deploying new value-add applications and integrating them with the established foundation.
JIT will re-architect and re-deploy existing ServiceNow environments for customers in which previous phase deployments failed to realize objectives or have become highly customized causing maintenance and upgrade issues. Whether you have a single application that is failing to deliver operational efficiencies or your entire ServiceNow stack is perceived as no more than a “spreadsheet in the cloud”, we can help ensure that you are fully realizing your investment.
ServiceNow Customer Service Management (CSM) goes beyond traditional solutions to elevate your customer service from issue to resolution. With CSM, you can solve customer problems by bringing front, middle, and back offices together, proactively addressing customer issues, and instantly handling common customer requests. The results: increased customer satisfaction and reduced case volume and costs. JIT has a complement of exceptional ServiceNow CSM domain and technical expertise which, when combined with our proven methodology, provides our clients with a comprehensively deployed CSM environment that delivers world class customer experiences and ensures a scalable foundation that can be further enhanced as customer service objectives evolve.
ServiceNow releases a new version of the platform twice per year. To make sure you can take advantage of new functionality, you should upgrade to the latest release. We recommend leveraging JIT’s Upgrade Services at least once a year to stay no more than one version behind the latest release.
JIT’s ServiceNow Health Check helps you understand and improve the health of your ServiceNow instance. Built on best practices gathered from working within countless client instances. We evaluate the following categories in your ServiceNow instance: Manageability, Usability, Security, Performance, and Upgradeability.
ServiceNow Platform Expertise
Custom Applications
Be it a legacy toolset such as SharePoint or Lotus Notes or an unstructured process driven by email and spreadsheets, we can provide you with an automated, workflow-driven application that simplifies the request process, streamlines service delivery, and provides transparency and accountability to all involved.
Integrations
A key benefit of ServiceNow is its ability to integrate with your other mission critical systems. We have experience integrating the platform with a wide array of 3rd party technologies such as SaaS, IaaS, legacy systems, ERP, on-premise applications, and databases so you can create end-to-end enterprise workflows.
Domain Separation
We understand the nuances required to establish or re-architect domain separated environments to ensure stability and extensibility. We have experience creating this partitioned – yet connected – architecture for our clients.
Roadmaps
We collaboratively partner with your business stakeholders in order to identify and prioritize strategically aligned opportunities so you can increase the overall value of your investment in the ServiceNow platform. Our goal is to break down organizational silos and provide your organization with a comprehensive and actionable roadmap that provides you with a practical blueprint for enhancing and expanding your ServiceNow platform.
Our Approach
GUIDED REQUIREMENTS GATHERING
We will lead a collaborative workshop with your key stakeholders to assess your requirements and drive consensus. The workshop is designed to rapidly identify your desired state by presenting JIT recommended practices coupled with JIT-led guided discovery in order to create a hybrid solution that is tailored to your unique business requirements. The workshop concludes with the definition of the complete project lifecycle, including every activity and resource that will be necessary to achieve project success.
WHITE GLOVE DEPLOYMENT
Once the requirements and project lifecycle are fully defined, we will work with you to configure your ServiceNow environment and manage the execution of the project lifecycle. Every implementation is led by a Solutions Lead who possesses advanced expertise in business process engineering, ServiceNow architecture, and project management. They are supported by expert Technical Consultants having an average of five years of experience configuring and customizing the ServiceNow platform.
CUSTOMER ENABLEMENT & SUPPORT
Concurrent with implementation activities, we will provide a series of agenda-based enablement sessions to complement the initial ServiceNow-provided System Administration 101 training. This approach will further enable your System Administrators to become self-reliant in working hands-on within your ServiceNow environment. Additionally, we will provide a period of post-production support once you are live in order to provide additional education, knowledge transfer, and break/fix remediation.
