2023 ServiceNow Knowledge Recap

It’s safe to say ServiceNow didn’t miss a beat with the return of Knowledge, their largest conference of the year. After taking a short hiatus due to the global pandemic, they were back and better then ever this year. 

JIT was proud to be a bronze sponsor and for the opportunity to interact with so many ServiceNow parters, customers and enthusiasts throughout the 3-day conference. When we weren’t engaging with attendees at our booth or running from one client meeting to another, we made it a priority to jump into and listen to as many sessions as possible. Here is a short recap of what we learned and what you can expect out of the future from ServiceNow.

Opening Keynote

The week started off with a bang as ServiceNow CEO Bill McDermott took the stage, noting that in 2019, ServiceNow was only half the size and had half the products that it does today. With that significant growth comes the need to train people who can work on the Now Platform in support of our customers and partners.

This demand for skilled ServiceNow practitioners motivated ServiceNow to expand their RiseUp with ServiceNow training initiative. McDermott shared that more than 4 million people have already completed Now Platform training and certification programs. A special spotlight was shown on our very own Cory Wesley for his participation in the program, we couldn’t be more proud! 

The Future of AI

The talk of the conference was AI and what the future holds for the ServiceNow ecosystem. With the rapid spread of AI, it is predicted that it will become the primary source of value creation. This could mean the difference between old-school, manual processed, and a new way of thinking exponentially about innovation.

“The next 18 months will be the most active in business innovation for any time in the world,” McDermott predicted.  He estimates we’ll need to build 1 million new apps on the Now Platform within the next three years to support this shift.  This will be done using nascent AI-driven technologies such as text-to-code, text-to-workflow automation, and text-to-applications.


With AI being a relatively new concept in the business world, it will be interesting to see the adoption response and any potential threats to the workforce that may pop up along the way. Team JIT’s top experts have stressed the importance of staying up-to-date and educated on these newfound technologies in order to stay ahead of the curve. 

Vertical Markets

ServiceNow continues its passion for vertical markets by investing in tailored, specialized solutions. Throughout many of the sessions, the topic of vertical markets and customization came up and great discussions were had. ServiceNow Vertical Markets is the ultimate solution designed to address the unique challenges and demands of specific industries. With the robust platform and tailored solutions, you can optimize your operations, streamline workflows, and enhance productivity across your entire organization.


Team JIT had a wonderful week full of great conversations and connections. We are excited to see what the future of the platform holds for us all. Do you need help with your ServiceNow instance? Let us know in the footer form below and team JIT is happy to help! 

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