You CAN upgrade to the latest version of ServiceNow, even if you are several versions behind or have a uniquely-configured environment – it’s all about being prepared for testing. With the ServiceNow Rome version coming out soon, we want to share some of our best advice and methods to re-establish your confidence and increase your Continue reading
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JIT Webinar: Clouds Don’t Have To Be So Hard – JIT Cloud Management Powered by ServiceNow ITOM
If you missed JIT’s Webinar live on May 27th, you can still watch it here on YouTube. Cloud Management is the future of NOW. How do we tame a world with unlimited potential and potential for unlimited cost? Our discussion will be focused around the Cloud issues faced by the Enterprise and why the Cloud Continue reading
Identify Sprint Work Items that are Part of a Project with ServiceNow Agile Development Quebec Release
Did You Know…In the Quebec release of ServiceNow ITBM Agile Development, it is easier to identify items in a Sprint that are native to a Project versus ones that originated from the Unified Backlog. This new visibility makes it faster to identify work that came to the Scrum team from an Incident, a Change, or Continue reading
JIT Webinar: Clouds Don’t Have to Be So Hard – JIT Cloud Management Powered by ServiceNow ITOM, May 27th
Cloud Management is the future of NOW. How do we tame a world with unlimited potential and potential for unlimited cost? Join JIT for our May WEBINAR: Clouds Don’t Have to Be So Hard – JIT Cloud Management Powered by ServiceNow ITOM. This free webinar is happening Thursday, May 27, 2021 at Noon CST. Register Continue reading
Blocked Item Visibility in Scrum Views in ServiceNow Quebec ITBM
Did You Know…In the Quebec release of ServiceNow ITBM Agile Development, new visibility has been added on the SAFe and Scrum Program Planning Boards. Blocked work items now appear with a red border and a red ‘x’ icon on the planning boards. Additionally, hovering over a blocked item on a Program Planning Board displays the Continue reading
JIT and AutomatePro Ltd Announce Partnership to Accelerate ServiceNow Platform Upgrades
AutomatePro Ltd, a provider of an Intelligent Test Automation and DevOps ServiceNow app since 2016, and JIT, a Premier ServiceNow Partner and leader in the ServiceNow ecosystem since 2010, today announced the formation of a strategic partnership to help ServiceNow customers reduce the time and resources needed to complete ServiceNow platform upgrades. The partnership enables Continue reading
New Backlog Lane View for Scrum Planning in ServiceNow ITBM Quebec
Did You Know…In the Quebec release of ServiceNow ITBM Agile Development 2.0, there is new functionality to see stories that have been allocated to specific Scrum teams, but not yet planned into Sprints. It’s called Backlog Lane for Scrum Program Planning. There is no longer the need to move between different views to plan where Continue reading
Agent Workspace Upgraded to Configurable Workspace in ServiceNow Quebec CSM
Did You Know…In the Quebec release of ServiceNow CSM, the Agent Workspace has been upgraded to Configurable Workspace, adding even more flexibility to design a layout that will fit the company’s needs. Functionality components can work together in new ways on the workspace UI, facilitating the speed, visibility, and capabilities that today’s fast-paced service organizations require. Continue reading
ServiceNow CSM Quebec Adds Mobile Messaging Channels – WhatsApp, Line, and Facebook Messenger
In the Quebec release of ServiceNow CSM, enhanced mobile messaging channels will allow organizations to engage with their customers on end user popular messaging channels, such as WhatsApp, Line, and Facebook Messenger. This new functionality will enable branded and interactive mobile customer service experiences between your company’s ServiceNow instance and your customers’ preferred messaging apps.
ITOM Machine Learning for Service Mapping in ServiceNow Quebec
Did You Know… In the Quebec release of ServiceNow ITOM, they have added a Machine Learning for Service Mapping capability to dramatically reduce the time to map services. Mapping of configuration items (CIs) into services provides visibility into the impacts of any change to a CI on the services in which it is used, facilitating Continue reading